Privacy Notice

(Accurate as at 30 August 2019)

We, at United Nude Malaysia Sdn Bhd (“UN Malaysia”), respect your concerns about privacy and we are fully committed in protecting your personal data.

References in this Privacy Notice to “we”, “us”, “our”, “United Nude”, “UN Malaysia” are references to the entity responsible for the processing of your personal information, which generally is the entity that obtains your personal information. This Privacy Notice describes the general and specific types of personal information we collect about our consumers, how we utilise the information, with whom which we share it to and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

This Privacy Notice applies to the personal information we obtain through your transactions and interactions with UN Malaysia, including through your use of UN Malaysia website, social media pages and other platforms that reference this Privacy Notice; each of your visits to our stores, including when you complete our customer information collection cards (if applicable), and when you connect with us through telephone, at our events and through general surveys; and through our third-party sources, including advertisements and social media networks (collectively, the “Channels”). Take notice that the personal data collected shall be governed and construed in accordance with the Personal Data Protection Act 2010 (“PDPA”) and to the Laws of Malaysia. 

This Privacy Notice (including any addendum or supplementary documents) may be updated periodically to reflect the accurate changes in our personal information practices. For significant changes, we may notify you by posting a prominent notice on the top of our website when it was most recently amended and/or updated.

If you would like us to update information that we have pertaining about you or your preferences, please contact us via email at [email protected]. Alternatively, should you have any questions or comments about this Privacy Notice, please email us the same at [email protected]. You may also write to:

United Nude (M) SDN BHD

A-15-5, Block A, Tropicana Avenue,

Jalan Persiaran Tropicana PJU 3,

47800 Petaling Jaya,

Selangor Darul Ehsan, Malaysia.

Information we obtain

We collect personal information about you through various Channels as described above. The specific types of personal information we collect includes but not limited to the following:

1. Subscribing to our newsletter to receive emails on marketing communication or product information;
2. Interacting with our customer service, for example, via our website live chats, emails, telephone calls, or in-store interaction with our employees;
3. Participating in our online or in-store promotions, surveys, contest or events;
4. Accepting our cookies on your device and web tracking services used in our site for analytics purposes;
5. Referrals through our website referral program or United Nude’s VIP guest referral;
6. General contact information through registration whether in store or online (such as name, postal address, email address, and mobile telephone number);
7. information regarding your personal or professional interests, date of birth, and experiences with our products and contact preferences;
8. purchase and transaction information;
9. contact information you provide about friends or other people you would like us to contact;
10. information we may obtain from you via social media platforms (i.e. private messaging);
11. information we may obtain from our third-party service providers; and other personal information we obtain through our Channels.

Personal Data Collected and Usage

Providing to us with your personal information to us is not mandatory and is entirely discretionary. 

 Kindly be informed that personal information collected may be used to:

• Determine and verify your identity and age;
• Manage and personalize member accounts and/or membership loyalty to enhance user experience;
• Processing your order and transactions;
• Generate receipts, facilitate and verify payment;
• Provide delivery via courier services, including and not limited to contacting receiver or acquiring shipping instructions (if applicable) or to verify your identity for pick up option;
• Process and verify exchanges and returns in accordance with our Refund Policy;
• Respond to inquiries and any other after-sales services;
• Provide marketing communication on products, promotions, events or news regarding the brand;
• Enable and process your participation and invitation in promotions and events;
• Conduct and perform analytic market and customer research or customer surveys;
• Ensure compliance in accordance to our Terms of Use and Policies; or
• Comply with Regulatory, statutory or Legal Obligation; in order to investigate any disputes, fraud prevention, billing errors, by applicable law or relevant authorities.

Retention of Your Information

UN Malaysia shall collect and retain your information at our discretion for as long as you have an account with us or for as long as deemed necessary to provide our services to you.

UN Malaysia reserves the right to provide your information without your prior written consent when required for legal or regulatory requirements in compliance to the PDPA, in case of suspected illegal activities, resolving disputes, fraud prevention and ensure full compliance to out Terms of Use or to safeguard United Nude’s interest.

Disclosure of Your Information

We shall not rent, sell, disclose or transfer any of your personal data to any third parties without your consent (whether oral or otherwise). However, we may disclose your Personal Information to the following third parties:

• United Nude’s franchisees and associated companies and subsidiaries in Malaysia or abroad;
• any party in relation to legal proceedings or prospective legal proceedings;
• our auditors, accountants, consultants, lawyers or other professional advisers appointed in reference to our business on a strictly confidential basis, appointed by us;
• payment gateways including but not restricted to financial institutions or merchants for purpose of assessing, verifying, executing and facilitating payment of any amount due to us in relation with your purchase of our products and/or services;
• any party designated or appointed by us either solely or jointly with other service providers not restricted to data processing servers for purpose of establishing and maintaining database or for data storage purposes and/or for analytics research;
• government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any jurisdiction to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities as and when required;
• our business partners, third-party service providers, suppliers, distributors, contractors, that provide related products and/or services in reference with our business, or other purposes required to operate and maintain our business, including but not limited to telecommunication companies, logistics companies, information technology companies and insurance companies for the aim of applying and obtaining insurance, if required;
• the general public when you become a winner in a contest by publishing your name, photographs and other personal data without compensation for advertising and publicity purposes;
• the overall public during a campaign, contest or events when necessary by publication of your name, images and other Personal information for marketing purposes with no compensation in accordance to our Terms of Use;
• your immediate family members and/or emergency contact person as may be notified to us from time to time;
• in the event of a potential, proposed or actual sale, acquiring or merging of UN Malaysia or it’s assets, your personal data may be required to be disclosed or transferred to such third party, your personal information will be at all times subjected to this Policy and/or Terms of Use in compliance with the requirements of the PDPA and any other protection laws in Malaysia.

By using our website, you hereby formally acknowledge such disclosure or transfer of data may take place and authorize us to disclose or transfer your Personal Information to any such third party and its representatives in order for us to provide our services to you.

Minors

United Nude does not knowingly collect or solicit any Personal Identifiable Information from minors or allow such persons to register as a User on our website. In the event that we become aware that we have collected such information from minors under the age of 18, we will remove such data from our records. We strongly encourage parents or guardians, who believe that your child may have provided us such information to contact us immediately at [email protected] and we will do our best to promptly remove such information from our records. By using our website, you have fully represented and warranted that you are 18 years of age and above.

Cookies and Web Beacons

A cookie is a simple and small file made of text sent from a website you visit and stored on your computer. The information stored in cookies are used to personalize the experience when using a website and enabling United Nude’s features and functionality.

UN Malaysia uses cookies to:

• receive information and identify visitor’s preferences and behaviors by personalizing content or promotional banners;
• identify your device or secure your access to our website.

UN Malaysia reserves the right to use any service providers for the purpose of analyzing and evaluating user behaviors and marketing research to provide and improve the quality of service to you. Users who do not agree to using cookies on our website, could disable cookies by changing their preferences in your browser settings.

Log Files

UN Malaysia follows a standard procedure of using log files, which are received when users visit our Site. The information collected from log files include:

• Internet Protocol (IP) addresses;
• Browser type;
• Internet Service Provider (ISP);
• Date and Time Stamp;
• Referring/exit pages;
• Number of clicks. (if necessary)

These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking user movements and gathering demographic information.

Accuracy of Personal Data and Consent

As a user, you will have full access and control of your account information and settings, which you may update any such information at any time by logging in to your account and changing your profile settings. We take reasonable efforts to ensure that the information we hold about you is accurate, complete and up-to-date. However, you acknowledge that there may be circumstances where we are entitled to assume such accuracy. It is solely your responsibility to inform us when there are changes to your personal information which were provided to us.

UN Malaysia makes every effort to promptly process all termination or unsubscribe request. As noted above, you may not opt out of service related communications, example, account verification, purchase and billing confirmation and reminders, changes or updates to features of the service, technical and security notices. UN Malaysia is entitled to charge a reasonable fee for termination or unsubscribing your account and we will process your request upon receipt of such payment in accordance to the PDPA, if and when necessary.

By using our website www.unitednudemy.com, you hereby irrevocably consent to our Privacy Notice and agree to it’s Terms and Conditions in accordance to the PDPA and any other protection laws in Malaysia.

This Policy is effective as of 30 August 2019