Exchange Policy:
* Kindly note that United Nude Malaysia do not provide refunds.
We provide an exchange of item(s) providing that our exchange policy is adhered to:
• Items purchased which have been discounted or have been purchased at a promotional price shall strictly not allowed to be exchanged. Fixed price Item(s) may be returned & exchange within 7 days of receiving your original order. Items returned & exchange are borne by sender.
• Exchange items must be unworn and returned in their original and unused condition with the original packaging, original sole protector sticker still intact.
• Item(s) which show signs of wear and/or being worn before will not be eligible for exchanges.
• Any exchange items received with courier/postal labels stuck directly on the shoes or shoe box will not be processed and will be returned to the sender at the sender’s cost.
• You must obtain proof of postage in case your order is lost on its way back to UNITED NUDE MALAYSIA. Failure to do so may result in us not being able to process your returns & exchange. UNITED NUDE MALAYSIA will not be responsible for the loss of a returned & exchange parcel.
• Items purchased in physical stores are not eligible for returns & exchange. Item(s) exchange without a written consent from UNITED NUDE MALAYSIA via email will not be entertained.
• UNITED NUDE MALAYSIA reserves all rights to inspect the condition of the item(s) before processing exchanges.
• UNITED NUDE MALAYSIA reserves the right not to process your exchanges if items returned to us are outside the terms of our returns & exchange policy all decisions made are final; this does not affect your statutory rights.
• Email us at [email protected] with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns & exchange process.
• During busy periods, please allow 10 to 14 working days for processing your return.
Store Returns & Exchange
Items purchased in Online stores are not eligible for Store Returns & Exchange.
Defective Goods
• We allow a ONE (1) time size exchange only per order.
• No exchanges for defective goods can be made if any of the following applies:
- Damage caused deliberately or negligence
- Improper use or careless maintenance
- Normal wear and tear
- Damage caused by not following the cleaning/care instructions.
• Exchanges of item(s) are subjected to stock availability and we reserve the right to an exchange to an item(s) of a similar value or any other methods at the discretion of UNITED NUDE MALAYSIA.
• If the returned & exchange item(s) is neither a defect nor wrong shipment; the shipping charges will be borne by the sender.
• Not available for Exchange for Long/winter boots and Mens Collection.
Do you provide refunds?
Kindly note that United Nude Malaysia do not provide refunds.
Please contact customer services at [email protected] for assistance.
Note: Item(s) exchange without a written consent from UNITED NUDE MALAYSIA via email will not be entertained.
Final Sale Items
Clearance/Discounted items will be marked Final Sale. Items sold as Final Sale are Non-Returnable, Non-Refundable, and Non-Exchangeable.
As always, thank you for shopping with United Nude Malaysia. If you need more assistance, please contact us at [email protected] and we will be happy to help you find your perfect fit.